Ransomware attack targets City of Tulsa, causing technical difficulties

TULSA. Okla. — The Communications Director for the City of Tulsa says the city is experiencing technical difficulties due to a ransomware attack.

Michelle Brooks says due to the attack, people will not be able to access city websites, and there will be delays to network services.

The city says no customer information has been compromised, and there are redundancies in place to ensure no operations are interrupted.

The attack also impacts the city’s public safety operations, according to the Tulsa Police Department.

Tulsa Police Lt. Richard Meulenberg said Sunday night that the attack is mostly impacting administrative functions for TPD.

Emergency response is not impacted, but other behind the scene processes such as making reports have been affected.

Tulsa Police and Tulsa Fire are still responding to emergency calls without interruption. Core services are unaffected as they relate to citizen safety. 911 should be used for emergencies only, and all Tulsa Police non-emergency calls should go to (918) 596-9222.

Until further notice, officers will be working roadway crashes and collisions similar to how they do “Operation Slick Streets.” That means they will not respond to non-injury crashes.

Anyone who calls to file “non-emergency” reports may have to wait longer than normal for officers to arrive.

The City’s Customer Care Center (311) is able to take calls, but services are expected to be limited.

The city’s information technology and security teams are working to fix the problem.

Here are the changes for different areas of the city’s site:

Public Safety

Tulsa Police and Tulsa Fire are still responding to emergency calls without interruption. Core services are unaffected as they relate to citizen safety. 911 should be used for emergencies only, and all Tulsa Police non-emergency calls should go to (918) 596-9222.

Tulsa Fire will be utilizing temporary numbers to fulfill community obligations and for non-emergency needs. For smoke alarm installation requests, call (918) 550-0623. For all code enforcement and Fire Marshal-related questions, call (918) 550-0493. These numbers are non-emergency numbers only and should not be used for emergency situations.

911

Residents who call 911 will still be able to get through as normal. It’s asked residents only call 911 for life-threatening emergencies. All other calls to Tulsa Police should go through the non-emergency number, (918) 596-9222.

Tulsa 311 - Customer Care Center

The City’s Customer Care Center (311 Call Center) continues to take calls, though some services the Customer Care Representatives can provide could be limited. It’s asked callers be patient, as the City is experiencing a higher than normal call volume.

Utility Billing

The City’s Utility Billing System’s New Account Registration is currently unavailable. Tulsa water customers can make a payment on their account and view your bill as a guest as long as you have your new account number and customer ID, plus the name on their account exactly as it appears on your bill.

For residents who are unable to pay utility bills, the City will not shut off service as a result of non-payment in the interim.

New account registration for utility bills is currently unavailable.

Tulsa Animal Welfare

Due to ongoing maintenance to the City’s cyber infrastructure, Tulsa Animal Welfare is operating by appointment only. To make an appointment, call: (918) 596-8000. Regular operating hours have not been affected and the City continues to take calls.

Development Services

The City of Tulsa’s Permit Center remains open for business. Business permitting can only be done by phone. For trade permits, citizens should call (918) 596-9656. For all other permitting questions, call (918) 596-9456.

City Website

Residents may have trouble accessing City of Tulsa websites. Maintenance is ongoing and the City will provide updates as they become available.

Tulsa Parks

All Tulsa Parks community centers remain open. For questions about summer camp enrollment, summer job applications, and community center programming, residents are encouraged to contact community centers by phone or visit the centers in person.

Whiteside Park Community Center – 4009 S. Pittsburg Ave., (918) 596-1525 Hicks Park Community Center – 3443 S. Mingo Rd., (918) 596-1520 Central Center at Centennial Park – 1028 E. Sixth St., (918) 596-1444 Lacy Park Community Center – 2134 N. Madison Pl., (918) 596-1470 Reed Park Community Center – 4233 S. Yukon Ave., (918) 591-4307 Jane A. Malone Community Center at Chamberlain Park – 4940 N. Frankfort Ave., (918) 591-4155 Oxley Nature Center/ Redbud Valley Preserve – 6700 Mohawk Blvd., (918) 596-9054 Waterworks Art Center – 1710 Charles Page Blvd., (918) 596-2440

If you would like to apply to be a Tulsa Parks lifeguard, or for other summer job openings, please contact Nick Pond, Tulsa Parks aquatics coordinator, (918) 596-2526.