Insurance agents adjust to help Medicare users during COVID-19 pandemic

VIDEO: What you need to know about the changes to healthcare enrollment

JENKS, Okla. — The Medicare annual election period will be a little different this year as the coronavirus pandemic continues.

Usually, insurance agents travel all over Oklahoma to meet with clients, but this year some are turning to technology to make up for the lack of in-person contact.

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Agents are sending links out so they can meet face-to-face and share their screens in online meetings -- but not all senior citizens have WiFi or email access.

Scott Crawley, Eastern Oklahoma Sales Leader for Health Markets Insurance Agency showed FOX23′s Michelle Linn the changed he’s made inside his office in Jenks to make people more comfortable with coming in.

Crawley says he’s installed a touchless hand sanitizer machine and plexiglass partitions. They also have face masks and sanitizing wipes.

He says it’s important for Medicare users to review their plans every year -- and using an agent won’t cost them a penny.

Medicare covers lab tests for COVID-19 and the federal government says Medicare will eventually cover the cost of a vaccine.