FOX23 Investigates: Why people can’t get their debit card for unemployment benefits

TULSA, Okla. — Some people who qualify for unemployment can’t get to the money because they can’t get their debit cards.

The Oklahoma Employment Security Commission approves the claims, but a third-party contracted company, Conduent, sends out payments on debit cards -- called “Way2Go” cards.

People say they’ve been calling Conduent and waiting on hold for hours, but most of the time no one picks up.

The Employment Security Commission told FOX23 they have been inundated with claims filed, and they’re aware of the issue with the cards, but they are working with Conduent to try to resolve the issues.

Conduent told FOX23 they are working to get the cards out as quickly as possible:

“We are working closely with the State of Oklahoma to fulfill the unprecedented increase in disbursement of unemployment benefits. As indicated, a number of entities are involved in working as quickly as possible to get cards into the hands of hundreds of thousands of Oklahomans in need. We continue to deliver our portion of the fulfillment as rapidly as possible, and we are working cooperatively with the State and other vendors to make sure that Oklahomans get their benefits as quickly as possible."

—  Neil Franz: Director, External Communications, Government & Transportation, CONDUENT