- Chick-fil-A's 84 score represents a two-point drop from last year, but it's still four points better than Chipotle Mexican Grill, ranked second in the "Limited-Service" category.
- Consistent with its finishes in previous ACSI reports, McDonald's anchors the bottom of the 19-restaurant list.
Among full-service restaurants, Darden's LongHorn Steakhouse is #1 for the third straight year. Here are the results for full-service restaurants when it comes to customer service:
Although the entire restaurant industry has been rocked by the coronavirus pandemic, the companies with apt technology and quick delivery are poised to fare best, the report says.
If you choose to dine inside a restaurant during the pandemic, make sure you follow the health protocols and guidelines issued by the establishment as well as those in your local jurisdiction.