|Updated: 7/06/2012 9:17 am
||Published: 7/05/2012 11:06 pm
Four days into Tulsa’s temporary once-a-week trash service and the confusion is causing a stink.
Tulsans complain they don’t know which day to put out their trash and the bags are sitting or hours and some are for days.
Some neighbors couldn’t wait to get their trash picked up in a week so they hauled it off to the dump. The receipt shows it cost them $20.
“It would have been unbearable. We had insulation sitting all throughout here,” said Natasha Smith.
She and her family lives near 11th and Sheridan.
With a new baby on there’s a lot to throw away.
"I think I've taken out two bags today,” said Smith. "Maybe 20 bags a week." House projects can also pile up.
"It's gross. The dogs got into one of the sacks already. I had to come out here and pick it up,” said Smith.
The Smith family was unaware customers can schedule a bulk item pickup at no cost.
"For those large bulky items now would be the time to call,” said City of Tulsa Spokesperson Liz Hunt.
Some neighbors have had their trash out since Tuesday.
"Its definitely Tuesday I looked a few times to make sure,” said Tricia Shelton.
She lives near Pine and Memorial and the trash map shows her new pick up is on Tuesday and she said she put it out Monday night.
The new contractor NeWSolutions missed her neighborhood.
“It was horrible that day. Trash was everywhere. People went to work and left their trash out and expected it to be picked up. It was a mess,” said Shelton. "It's frustrating it didn't come and I thought we could hear something about it."
FOX23 News called the City of Tulsa.
"Its' very obvious they didn't come. “I don’t know how they missed that,” said Shelton.
Hunt said no one from Shelton’s neighborhood called so they were unaware the neighborhood was missed.
"I think people are hesitant to call thinking maybe we got it wrong,” said Shelton.
Now that FOX23 notified the city about Shelton's neighborhood, trash haulers will by on Friday.
"NeWSolutions has new drivers getting used to new routes and learning new maps so there is certainly going to be human error,” said Hunt.
She said if the city contractor missed the pick up they won’t know unless it is reported. You can call (918) 596-9777.
Depending on the time of day you report it, the hauler may come out that day or the following day.
Hunt said you can leave an unlimited amount of trash at the curb but it has to be in bags. It can be any type of bag as long as it is cinched. You also do not need a specific trash can.
Hunt also recommends Tulsans put out their trash by 6:00am.
The unlimited curbside service is only temporary and lasts until September 30th.
The cart system starts October 1st but the carts will start being delivered on July 16th.
Once you received your cars, the city recommends you start using them.