TFD addresses dispatch issues


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Reported by: Morgan Downing
Updated: 1/09 6:24 pm Published: 1/09 5:41 pm


Tulsa Fire Department officials said their dispatch system is up and running, for now.

They've had problems with the new multimillion-dollar system since August and during the last few weeks fire officials said the issues only worsened.

But they said the public should not be worried about their safety.

On Thursday, the Tulsa Fire Department briefed City Councilors on the status of their malfunctioning dispatch system. They system was failing to properly notify dispatch when firefighters were out on calls or back at the station.

Deputy Chief Scott Clark said in the last 24 hours they found what he believes is a fix.

"We're cautiously optimistic that that part is repaired. However, we still have other issues," said Clark.

In August, the city purchased the $2 million Computer Aided Dispatch system, CAD.

And Clark said that is not compatible with the current Zetron Fire Dispatch system.

FOX23 found out the Zetron system is 14 years old.

Clark said the new system is too advanced to work with their old one.

"It's my opinion that it was sending so much information prior to yesterday, that our Zetron -- being a radio frequency at a low-level drop system -- just couldn't handle the information," he said.

He told councilors the flub up was only a concern internally and that the public should not be concerned.

"We have redundancies in place. There's no need to be worried. Our redundancies will cover if we miss drops," said Clark.

The Fire Department has implemented multiple backup systems, which Clark said has been more work for firefighters.

He said they are stressed.

"They want to do their job at the very highest level, so anything that they perceive or actually gets in the way of that, they're pretty upset about it," he said.


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The views expressed here do not necessarily represent those of KOKI FOX23 - Tulsa

Mayor Maynot - 1/9/2014 10:10 PM
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iPhone could replace all that and have units dispatched by phone c
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