|Updated: 12/12/2013 11:10 am
||Published: 12/12/2013 11:07 am
The Public Service Company of Oklahoma said due to the recent winter storm followed by days of continued cold and icy conditions, PSO meter readers were not able to read the meters on their regular routes until Wednesday.
As a result, approximately 10-15 percent of PSO customers will receive an estimated bill.
“Many streets and roads across PSO’s service area have been treacherous at times, and in some cases, completely impassable since last Thursday,” said Derek Lewellen, PSO manager of gridSMART and Meter Revenue Operations. “It’s a rarity that our meter readers are not able to get out to read their routes. But for the safety of our customers and our employees, we felt it best to adhere to the warnings of public safety officials across the state and limit our driving as much as possible.”
Lewellen said most meter reading routes were suspended for four or five days, beginning last Friday. With few exceptions, all routes are being read again.
Customers whose meters normally would have been read while road conditions were at their worst will begin receiving bills in the next few days. The bill will indicate whether the reading is an actual or estimated reading.
Customers whose meter readings are estimated this month will be read next month.
Customers who receive an estimated bill and have questions about the estimate should call PSO’s Customer Solutions Center at 1-888-216-3523.