PSO uses voicemail to alert customers to outages


Story Comments Share

Reported by: Eddie Randle
Updated: 1/29 6:43 pm Published: 1/29 4:58 pm


After a grass fire led to thousands of outages for PSO customers on Monday, the company sent voicemail messages to customers alerting them to the situation.

FOX23 went to the Tulsa PSO office and talked to officials about what prompts them to send out those alerts.

For more than six hours, the streets in downtown Inola were pitch black. The only place that had working lights was the police station, and it was running off backup generators.

Officials say a downed power line sparked a grass fire and high winds knocked down a main transmission line that fed power to thousands.

Officials with PSO say, despite the high number of outages, there wasn't much damage

“Pretty much isolated down to one area where four poles were damaged and caused outages. We repaired those and got everybody back on so damage was not widespread,” said Stan Whiteford with PSO.

With all of the elements involved, Whiteford said, it could have been a lot worse.

Whiteford told FOX23 when the power goes out workers look for alternatives so customers are not always left in the dark, which means pulling power from other sources.

“Many customers were back on during the course of the day , then once we made the major repairs and got all that fixed, then we switched them back to the regular source that feeds them electricity,” he said.

And as far as the courtesy calls are concerned, “We wanted to make sure that customers were aware that we knew what happened, that we had fixed the issue that caused the outage,” Whiteford said.


Story Comments Share

0 Comment(s)
Comments: Show | Hide

Here are the most recent story comments.View All

The views expressed here do not necessarily represent those of KOKI FOX23 - Tulsa

No comments yet!
FOX23 Weather Center
56°
Feels Like: 56°
High: 85° | Low: 50°
Partly Cloudy
Top Stories
Inergize Digital This site is hosted and managed by Inergize Digital.
Mobile advertising for this site is available on Local Ad Buy.