Long wait for driver's licenses

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Reported by: Michelle Linn
Updated: 7/17/2013 6:09 pm Published: 7/17/2013 5:15 pm

Long wait to get driver's license

Getting your driver's license is something FOX23 viewers said can take hours, sometimes days to do.

So FOX23's Michelle Linn went to the Department of Public Service in Broken Arrow to investigate the delay and uncovered a new problem.

"I'm pretty anxious, I have a date tonight, and I don't want my mom to take me. I got here at 6:45," said Dacoda Buchner.

Buchner came to take his driving test; he really wants to get his license. He got there early, he knew the lines would be long, but today there's a new problem.

"I guess today there's a computer issue," said another person in line, Adam McGhee.

DPS offices all over the state couldn't process driver's licenses.

"They just told us they'd call us whenever they get the issue fixed," said McGhee.

FOX23 called to find out what the deal is, and Trooper Betsy Randolph said they think Tuesday night's storms in the Oklahoma City area caused the outage.

People in line at the DPS Office in Broken Arrow said even when the computers are working, the wait is ridiculous.

"There were people telling us they'd been there since 5 in the morning, and they drove from Edmond, they drove from Muskogee, they drove from all over the place," said McGhee.

"You wait in line, and then they say, 'Oh, well. We're full,'" said Broken Arrow resident Angie Fitzpatrick.

"I think they definitely need more staff," said another resident, John Skaar.

There are two testing facilities in Tulsa: one at the old Eastland Mall and one on the west side of town, on 21st Street.

There's also a DPS testing facility in Broken Arrow and another in Claremore. There used to be more testing facilities, but they were closed due to budget cuts.

"They need to figure out a better system," said Fitzpatrick.

Earlier this year, DPS launched an online system to make an appointment, but everyone Linn met had no idea they could do it, and when told about it, they didn't think it would help.

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The views expressed here do not necessarily represent those of KOKI FOX23 - Tulsa

bowlerdave - 7/18/2013 1:02 PM
0 Votes
The Eastland Mall location stopped using the online reservation system 20-30 years ago. OK, maybe not that long ago. But they do not use it. Have to show up and hope for the best.

S Bean - 7/18/2013 8:42 AM
0 Votes
I took my daughter in last week for her Lerner's Permit and was told the On-line reservation system isn't working yet for scheduling the driving exam.
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