Insurance agents working to help tornado victims

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Reported by: Brittany Jeffers
Updated: 5/23/2013 5:38 pm Published: 5/23/2013 3:37 pm

One of the main priorities in recovery for homeowners is making an insurance claim.

FOX23’s Brittany Jeffers found out the process and timeline of how fast people will receive their money.

This is all a case by case basis and agents are flooded with claims right now, but FOX23 has been told a lot of them have received initial advances which gives them $4- 5,000 to find housing and clothing, but that's only the start of it.

After the tornado hit one of the first calls Theresa Modena made was to her insurance agent.

“The very next morning, i was on the phone to the claims office to horse man,” said Modena.

She said her family is being taken care of; her agent provided an advance to get the necessities she needs.

There are blocks of homeowners in Shawnee and Moore who have to make the same call.

Many are going to the Baptist church parking lot, a one stop shop for insurance claims.

State Farm agent Michelle Dallal says the most important thing people need to do is get ahold of your agent and file a claim.

“Once the claim is filed the claim agent will contact you then they'll come to your home to assess the damage,” said Dallal.

Because so many of the street signs and addresses blew away in the storm, “Insurance agents made signs like that so that the adjusters would know where to go,” said Dallal.

They said agents are working as fast they can but it’s hard to know how long it will take homeowners whose house is a total loss to get their money.

“Right now, we are in slow mo because we have so many claims going but hopefully they’ll be contacted in the next few weeks,” said Dallal.

Another piece of advice from the agents, they said most of them have work phones or home phones as contact information and because of all the destruction that might not be up to date, so make sure you give them a cell phone number the adjuster can reach you at.

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The views expressed here do not necessarily represent those of KOKI FOX23 - Tulsa

AF vet - 5/24/2013 2:46 PM
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I am still waiting to have my medical bills paid after an accident which occurred over a year go. The responsible party and I both had the same insurance, State Farm Ins.
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