DPS launches site to shorten lines


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Story by: Janai Norman
Updated: 10/11/2013 12:21 pm Published: 10/11/2013 12:07 pm


A new program is shortening lines you wait in at the DMV.

Back in April, FOX23 reported you could go online to schedule appointments for written driving tests and now that’s been expanded to include other services.

FOX23’s Janai Norman went to an East Tulsa exam site where customers are told to take a number wait until their number is called. Norman kept track on a stop watch of how long you might end up waiting for just one person to be served. She found one number took eight and a half minutes.

“I have to get to this pumpkin patch after this,” Richard Cook told FOX23.

Cook was waiting along with dozens for their number to be called when our crews caught up with him.

“I am [number} 236,” Cook said. “I’ve been waiting about an hour.”

We found out his plans for the day included meeting his two daughters for a field trip, but the unexpected DMV wait put a hold on things.

So he spent his time being as productive as possible.

“I went and got some coffee, paid my electric bill, I know how to do other stuff online.”

But Cook says he didn’t know about the new in line online web application.

With just a few clicks on your smartphone, tablet or computer, you can save a spot in line and skip the long waits.

“It sucks pretty bad,” Nolan Austin said of the long line. “We’ll be here all day probably.”

He was number 246, and DPS was only on number 215.

So we waited, and watched numbers tick by—twenty minutes after our interviews, Austin and Cook were still waiting.

“If you get an appointment, it would be wonderful to have an appointment,” Cook said of the new program. “Come right in, walk right in, it would be fantastic.”

When Cook was finally called and attended to, he said DPS workers were courteous and helpful, but he says because of this new online system, he’ll be done with the lines.

“I’m a single dad of two, so I have to make every minute as useful as I can.”

FOX23 learned state officials plan to pilot the program in East Tulsa, Edmond and Oklahoma City locations until next year. If successful, we’re finding out the program could be further expanded.


You can try the new system by going to www.ok.gov/dps/exam/scheduler/index.uii and clicking on the "Choose Service" button.


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The views expressed here do not necessarily represent those of KOKI FOX23 - Tulsa

Unwashed Mass - 10/12/2013 11:02 AM
1 Vote
So this great innovation is just to tell you how long you will stand in line, instead of actually letting you conduct some of the business you are waiting in line for? Welcome to the 1990's DPS.
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