Burger Express: More customers come foward over fraudulent charges
| Updated: 6/20/2012 9:19 am |
Published: 6/19/2012 10:48 pm
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Summer Osborn contacted FOX23 on Monday as one of the first victims to report fraudulent charges on her bank statement from Burger Express Delivery in west Tulsa.
On Tuesday, even more customers came forward to report mysterious $250 dollar charges on their cards.
Rick Brinkley, with the Better Business Bureau in Tulsa, said the BBB took note of some issues with the restaurant at the beginning of the year. The burger joint that was run by Stuart Otis was given an "F" rating according to the BBB.
"The reason they have an F rating from us is that we have presented four different complaints to them and they have not even acknowledged the complaints or responded to them," Brinkley said.
Before June, two of the issues reported were credit card related and the other two dealt with food quality.
"We got some complaints back at the end of last year that a couple of customers had had their credit cards double charged, very small amounts they were like 25 bucks or something like that," said Brinkley.
Five months later on May 25th, Burger Express was shut down after failing health inspections.
On June 18th, Summer Osborne noticed odd charges on her account from Burger Express and contacted FOX23 for help.
"I didn't spend 250 dollars at a burger place for dinner," Osborne said.
Over the past 48 hours customers have called the Better Business Bureau and TPD to report fraudulent charges of $250 or more on their credit cards by Burger Express.
"Victims are just starting to surface," said Sargent Mark MacKenzie with the Financial Crimes Unit, "This might widespread or it may be fairly contained." Sargeant MacKenzie said the TPD Fraud Division is investigating.
"It could be as simplistic as the person that had that information used it inappropriately but then again, there could have been a database that was hacked or information that was stolen," said Sargeant Mackenzie.
Sargeant MacKenzie advises that if you notice something is odd on your bank statement, contact your banking institution immediately and then file a police report.
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