AA system restored, delays and cancellations continue

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Reported by: Ian Silver
Updated: 4/16/2013 6:18 pm Published: 4/16/2013 1:40 pm

American Airlines' systems are back up and running after a system outage grounded hundreds of flights across the world Tuesday afternoon.

Issues with their computer reservation system was preventing moving passengers to other flights and led to the grounding of all AA flights.

In a statement released just after 3:30 AA officials said the system is restored and offered options for passengers being impacted by the delays and cancellations,

As of 3:30pm CDT, our systems have been fully restored, however we expect continued flight delays and cancellations throughout the remainder of the day. 

We have made several options available to our customers:

If customers must travel today and are already at the airport, they can rebook on another airline by visiting an American Airlines agent or by going to the other airline’s ticket counter with their electronic ticket number.

If customers must travel today and are not yet at the airport, they can rebook through American Airlines reservations or through another carrier and American will honor the fare difference.

If a customer chooses not to travel today, there will be no charge for reservation changes or a full refund will be provided.

It is important to note we see no evidence that today’s technical outage is related to the tragic events in Boston.

We will continue to provide more information throughout the day as we make progress in resolving this issue. We apologize to our customers and our people for this inconvenience.

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The views expressed here do not necessarily represent those of KOKI FOX23 - Tulsa

t town253 - 4/16/2013 2:19 PM
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They suck anyways. I hate them. They never know what they are doing and flights are ALWAYS delayed.
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