I really don't understand why she is laughing the whole call and why it took her so long to give them the address... Do you really not know the location of the store you are shopping at? The lady giving her the info in the background should have called in the first place. The first words she should have said should have been "SHOTS HAVE BEEN FIRED, SEND HELP!" Instead she wasted time by rambling off some address when they easily could have traced the call by then. People never cease to amaze me....