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Customers mysteriously charged $251 by burger joint


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Updated: 6/19/2012 9:30 am Published: 6/18/2012 10:32 pm


It has been five months since Summer Osborn and her family ordered food from Burger Express Delivery near the 2300 block of West 41st St. in Tulsa.

"We had burgers delivered back in January," Osborn said that first order was also her last, or so she thought. "It took approximately three hours to get our food and it was cold and it cost thirty bucks."

It wasn't the quality of the food that Osborn was concerned about on Monday morning.

Osborn sat down to check her bank account before she paid bills and was startled to find an odd charge. "I didn't spend $250 dollars at a burger place for dinner," said Osborn about the hefty charge on her bank statement. "The first thing I did was call the bank and tell them they had to stop it."

Osborn said she was panicked and filed a discrepancy report with the bank so  her money would be refunded.

Osborn then dialed the phone number to Burger Express Delivery. "I thought maybe there was some kind of an accident," said Osborn. The recorded message to the restaurant stated that Burger Express Delivery was closed until further notice.

The restaurant was shut down by the Tulsa Health Department on May 25th. The business failed the last two health inspections and the inspectors report cited a "lack of managerial control at the restaurant."

Osborn contacted FOX23 about the mysterious charge.

In the last 24-hours others have reported similar charges on their bank statements. A review on the Urban Spoon website posted in reference to Burger Express:

"They took $251.00 out of my account as well!! I'm sooo upset right now!! "

The owner, who rents out the building space, Robert Crow, told told FOX23 the building has belonged to his family since 1947. "Your information was new to me," said Crow, "It sounds like somebody has been defrauded." Mr. Crow said he was shocked and saddened to hear about the charges. "Things aren't the way the used to be, are they?" Crow said.

Prior to the May 25th closing, Robert Crow had rented the building space to Stuart Otis. Crow said that Otis operated the Burger Express Delivery.

FOX23 contacted Stuart Otis about the matter and he said, "I am no longer in charge here and I have no idea what happened."

Right now, there are questions than answers about how the charges happened.

Osborn said she has contacted her bank and will file a police report.

"It's not right, " said Osborn. "I work two jobs trying to fix a broken down vehicle and then somebody takes my money."

The Tulsa Police Department said the fraud unit will investigate. If you think you have been a victim please file a police report with TPD.

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The views expressed here do not necessarily represent those of KOKI FOX23 - Tulsa

MelissaY55 - 9/19/2012 8:03 PM
0 Votes
I came home this evening to a flyer on my door for a burger delivery service at the exact same address with remarkably similar "specials." The menus I got on my door for burger express and this new place are almost verbatim. Beware "westside grill and delivery"

MatthewS - 7/25/2012 2:46 AM
0 Votes
@ Mallory! I feel for your husband! I aswell used to work at burger express, and I know that every thing you noted is 100% completely accurate and true. I worked there from Aug. '11 to Mar. '12. He tried to screw me on a weekly basis, I had to keep DETAILED notes on my deliveries just to make sure I kept him honest. He would constantly charge me for cancelled orders. People would call in and complain about why it takes 2 hours for food, when they were quoted 30-45 minutes, he would tell them to F off. Stuart Otis is an educated man. He knows what he does. He uses his intellect to steal from people. What a better way to collect credit card numbers that to take them over the phone. He is not a snake, Stu Otis is a slug. It doesn't suprise me that he offered you guys 15k to carry a kid for him. He was always getting testy and jumpy when I would cash out with say $50 in $1 bills, I would joke that he could go to the strip club. He would blurt out in response "I don't go to strip clubs, I don't have sex with strippers, I don't have sex with prostitutes, I don't cheat on my wife" What a guilty conscious, that I was accusing him of things that never crossed my mind. He hurt alot of people, customers and former employees. He will get what he deserves.

Mallory - 6/21/2012 1:25 AM
0 Votes
My husband was recently fired from burger express as they were shut down by the health department. There were many what appeared as jokes around about stu stealing off of the credit cards. With him being so creepy as it was I still tried to give him the benefit of the doubt. Then one night after I had rode with my husband all night on deliveries he started to count down. After giving stu the amount he stated was owed back to the business my fiancé had $5 left at this point I've had it. I went to college for a reason and proceeded to calculate up the tickets he had for my husband. I stated there was an order he had actually delivered mixed in with my fiancées and also that he had miscalculated on top of that by almost exactly $100. As he obviously denied it at first until he realized he was stuck and I wasn't giving up he apologized and stated he must have been tired. My fiancé just needed a job and wasn't picky we just have a child to provide for stu payed my fiancé 4.16/ hr I believe. And tried to steal his tips. During my finances interview he also tried to talk us into having a child for him he stated he would give us 15000 cash and he would fake care of the paper work. This man is actually educated but he is a snake and that kind of filth disquists me. I will help anyway I can.

tulsastorm - 6/20/2012 5:56 PM
0 Votes
that guy stuart was in my house delivering burgers to us last year! how can he sit there and say he isnt the owner when he told my husband and I that he was??? OMG some ppl! He NEEDS to sit below the JAIL! May god have mercy on his soul!

justsayno - 6/19/2012 11:57 PM
0 Votes
@Robbed88- Sounds to me you had problems before they took the money out of your account and that just added to a problem that all ready exists. It shouldn't be to difficult if you file a fraud alert with your bank. I do hope the outcome is in your favor.

justsayno - 6/19/2012 11:51 PM
0 Votes
@goodwinboi... you are a mind reader for I thought the exact same thing when I was reading Robbed88's comment.

goodwinboi - 6/19/2012 3:46 PM
1 Vote
@Robbed88...that is awful that happened to you and I hope you get your money back...but quick question...$251 puts food on your table, gas in your car and pays your monthly rent??? Thats incredible!! ;)

Robbed88 - 6/19/2012 3:28 PM
0 Votes
We were robbed as well. They took 251$ dollars out of our account this morning (6/19). How many other people have had this happen? What a piece of crap to do this to anyone. That was literally everything we had in our account and then some. Now we have no money to put food on the table or gas in our car and have no clue how we're going to make rent this month.

t town253 - 6/19/2012 11:33 AM
0 Votes
I think Otis is connected somehow to it all....his response just doesnt sit right. Interested in outcome.......see if my suspicions are accurate. Somebodys hands are dirty......
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